3. 實(shí)時(shí)溝通矩陣 - 全渠道接入: ```mermaid graph LR A[網(wǎng)站訪客] --> B{溝通渠道} B --> C[智能客服(7x24)] B --> D[預(yù)約回?fù)芟到y(tǒng)] B --> E[視頻會(huì)議接入] B --> F[WhatsApp商務(wù)對(duì)接] ``` - 對(duì)話式AI:部署GPT-4驅(qū)動(dòng)的上下文感知聊天機(jī)器人
2. 實(shí)時(shí)數(shù)據(jù)看板 - 核心指標(biāo)監(jiān)測: ```sql SELECT DATE(timestamp) AS day, COUNT(DISTINCT session_id) AS sessions, SUM(conversion) AS conversions, ROUND(SUM(revenue)/COUNT(DISTINCT user_id),2) AS ARPU FROM web_analytics GROUP BY 1 ``` - 異常預(yù)警:設(shè)置CTR下降10%自動(dòng)觸發(fā)警報(bào)